Simoo

Simoo Terms of Service

Last updated: 30 September 2026

Welcome to Simoo. These Terms of Service ("Terms") govern your access to and use of the Simoo website (simoo.store), mobile web app, and related services (together, the "Service"), operated by RAPIDCO DIGITAL SOLUTIONS ("Simoo", "we", "us", or "our"), a company registered in Singapore under UEN 53481079M.

By creating an account, browsing our storefront, or purchasing an eSIM data plan, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. What Simoo Does

Simoo is a reseller of prepaid eSIM data plans for travellers. We do not operate our own mobile network. The eSIM profiles, network access, and underlying connectivity are provided by third-party mobile network operators and aggregated for us by our technology partner ("Vendor"). When you buy a plan from us, you are buying a licence to use data connectivity supplied by the Vendor's partner networks, sold to you under the Simoo brand.

Because we depend on third-party networks and systems we do not control, we cannot guarantee uninterrupted, error-free, or specific-speed connectivity in any given location. Coverage maps, speed claims, and data allowances shown on our storefront are estimates provided by our Vendor and are not guarantees.

2. Eligibility and Your Account

  • You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and make a purchase.
  • You are responsible for the accuracy of the information you provide (including your email address) and for keeping your account credentials confidential. You are responsible for all activity that occurs under your account.
  • Accounts are personal to you and may not be sold, transferred, or shared.
  • If you believe your account has been accessed without authorisation, contact us immediately at support@simoo.store.

3. Device Compatibility

eSIM technology requires a compatible, unlocked, eSIM-capable device. It is your sole responsibility to confirm, before purchase, that your device is unlocked and eSIM-compatible, and that your device's region/carrier lock (if any) has been cleared. Simoo is not responsible for a plan that cannot be installed or used because a device is locked, not eSIM-capable, or otherwise unsupported. We do not accept returns or refunds on this basis once an eSIM QR code has been issued (see §6).

4. Orders, Pricing, and Payment

  • Prices are displayed in Singapore Dollars (SGD) unless stated otherwise, and are inclusive of any taxes we are required to charge, shown at checkout before you pay.
  • Payments are processed by a third-party payment processor on our behalf. We do not store your full card details; payment data is handled directly by that processor under its own terms and security standards.
  • An order is only confirmed, and a plan only provisioned with the network, once your payment has been successfully authorised and captured. If a payment fails or is not confirmed, no eSIM will be issued for that order.
  • We reserve the right to refuse or cancel any order — including after payment — in cases of suspected fraud, pricing or system error, or suspected abuse, in which case we will refund the amount paid.

5. Delivery of Your eSIM

Once payment is confirmed, we submit your order to our Vendor's platform for provisioning. This is typically near-instant but can take longer depending on the Vendor's systems. Once ready, we send your eSIM QR code and installation instructions to the email address on your account, and it also becomes available in "My eSIMs" on the Service. You are responsible for installing the eSIM correctly and for following the activation instructions provided (some plans activate on installation; others activate on first network connection — this is stated on the plan).

6. Refund and Replacement Policy

You can read our full Refund and Replacement Policy at any time. In summary:

Because an eSIM is a digital product that is provisioned specifically for you and can be copied or activated the moment it is delivered, all sales are final once a QR code / eSIM profile has been issued, except as set out below.

We will provide a replacement or a full refund if, and only if:

  • the eSIM profile Simoo delivered to you was defective, corrupted, or otherwise never installable due to an error on Simoo's or the Vendor's side, and
  • you contact support@simoo.store within 7 days of purchase, and
  • you have not already installed and successfully connected the eSIM to a network.

We will investigate every claim in good faith, and may ask you to confirm your device model and installation steps taken so we can diagnose the issue. Refunds, once approved, are issued to your original payment method and may take up to 14 business days to appear, depending on your bank or card issuer.

We do not offer refunds or replacements for:

  • a device that is locked, not eSIM-compatible, or otherwise unable to run the eSIM (§3);
  • unused data remaining on an activated or expired plan;
  • data speed, coverage, or network quality in a particular location, since these are outside our control;
  • change of mind after the eSIM has been installed or activated;
  • failure to use the plan within its validity window.

If you never received your eSIM at all (no email, nothing in "My eSIMs") within a reasonable time of a confirmed payment, contact us — this is treated as a delivery failure, not a change-of-mind request, and is eligible for a full refund or reissue regardless of the 7-day window.

7. Acceptable Use

You agree not to:

  • use the Service or any eSIM for any unlawful purpose, or in breach of the acceptable-use policies of the underlying network operators;
  • resell, sublicense, or commercially redistribute eSIMs or data plans purchased from Simoo without our prior written consent;
  • attempt to reverse-engineer, scrape, or interfere with the Service, our APIs, or our systems, or circumvent any rate limiting, authentication, or security control;
  • use automated means (bots, scripts) to create accounts or place orders at scale without our permission;
  • use another person's payment method or account without authorisation.

We may suspend or terminate your account and cancel outstanding orders, without refund, if we reasonably believe you have violated this section.

8. Push Notifications and Communications

If you enable push notifications (through our installable web app) or opt in to communications, we may send you order updates, "your eSIM is ready" alerts, low-data or expiry reminders, and similar service messages. You can disable push notifications at any time through your browser or device settings, and unsubscribe from marketing email via the link in any marketing email we send. Transactional emails (order confirmations, QR codes) are necessary to the Service and cannot be turned off while your account is active.

9. Intellectual Property

The Simoo name, logo, storefront design, and all content on the Service (excluding third-party network/vendor trademarks) are owned by Simoo or our licensors and protected by intellectual property law. Nothing in these Terms grants you any right to use our branding except as necessary to use the Service as intended.

10. Third-Party Services

The Service relies on third-party providers — including network/eSIM partners, a payment processor, and other operational service providers — to deliver the Service to you. We are not responsible for outages, errors, or acts or omissions of these third parties that are outside our reasonable control, though we will make reasonable efforts to assist you if a third-party failure affects your order.

11. Disclaimers

The Service and all plans are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that data connectivity will be available at any particular speed, in any particular location, or without interruption — actual network performance depends on the underlying operator, your device, and local conditions outside our control.

12. Limitation of Liability

To the maximum extent permitted by law, Simoo's total liability to you for any claim arising out of or relating to the Service or these Terms is limited to the amount you actually paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost data, lost profits, or the cost of substitute connectivity, even if we were advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud or for death or personal injury caused by negligence, where applicable).

13. Indemnity

You agree to indemnify and hold Simoo, its officers, employees, and Vendors harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

14. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if required by law, or if we discontinue the Service. Termination does not entitle you to a refund for plans already delivered, except as set out in §6.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will post the updated Terms on this page with a new "Last updated" date, and where changes are material, we will make reasonable efforts to notify you (for example, by email). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Singapore, unless mandatory consumer-protection law in your place of residence provides otherwise.

17. Contact Us

Questions about these Terms or an order? Contact us at: